Show me more doesn't work with tableau Online

////Show me more doesn't work with tableau Online
Show me more doesn't work with tableau Online 2018-09-05T14:07:49+01:00
Viewing 6 posts - 1 through 6 (of 6 total)
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  • hpringault
    Participant
    Post count: 3

    I have bought the Standard version
    It works very good on tabelau desktop but not on tableau online

    The url is authorized in Online Tableau Parameter
    The extension works on my tableau desktop.
    I have created many sankey.
    I have try to create sankey directly online

    The extension NEVER appear on my online tableau portal.

    I have test with :
    – Chrome = KO
    – Internet Explorer = KO
    – Brave = KO
    – Opera = KO

    I have test with :
    – Show Me More – Free.trex = KO
    – Show Me More – Standard.trex = KO

    I have test with and without Url in tableau parameter = KO

    What is the problem ?
    Who support this extension “show me more” or Tableau Support” ?

    HELP !!!!!!

    Merlijn Buit
    Keymaster
    Post count: 31

    Hello,

    Thank you for buying Show Me More!
    We will help you solve this problem ūüôā

    Did you already take a look at: This?

    Can you take a look in the browsers developer console -> console to see if there are any errors showing up?

    You can show the developer console by hitting F12 in your browser (we prefer Chrome).

    Thank you,

    Merlijn

    • This reply was modified 7 months, 3 weeks ago by  Merlijn Buit.
    hpringault
    Participant
    Post count: 3

    All is ok with : https://appsfortableau.com/support/documentation/#tab-3c0a9e3a8c5e7805634

    I don’t know how analyse the browsers developer console !!!

    It is possible to send you an email or make a zoom.us meeting ?

    Thanks

    Merlijn Buit
    Keymaster
    Post count: 31

    Sure!

    You can email your details to support@appsfortableau.com

    We are in the CEST +1 timezone.

    Cheers,

    Merlijn

    hpringault
    Participant
    Post count: 3

    Merlijn

    Your Extension doesn’t work on tableau online. So I have paid this price just for me ! It’s a joke ? !!!!! not for my users ???
    See below, the apps’s support answer :
    How could you Help me ?

    Hi Hugues,

    This looks to me like an issue on Tableau’s end. I can’t get our extensions running on Tableau Online either (they remain blank without any popups or error messages).
    Tableau did let us know that extensions are disabled on Tableau Public but they where supposed to work on Tableau Online.

    I’d recommend creating a ticket with Tableau support. I will also contact Tableau to figure out why extensions are not working on Tableau Online and I will reply once i know more.

    Merlijn Buit
    Keymaster
    Post count: 31

    Hello Hugues,

    Extensions should work on Tableau Online. It is supposed to.
    Did you try other extensions from other developers already? For example the dynamic parameter extension?

    We would like to know if this is a bug in Tableau Online or a bug in Show me More.

    Please let us know if other extensions do work on Tableau Online.

    We will solve this together with Tableau don’t worry.

    Merlijn

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